Refund & Cancellation Policy
We know wedding planning changes fast, so here is our deposit and cancellation policy in plain language. If anything below is unclear, message us before you book and we'll walk you through it.
Booking deposit
A booking is held once we've received a non-refundable booking deposit, agreed at the time of confirmation. The deposit is adjusted against your final bill and reserves your date exclusively — we turn away other enquiries for that date once you've booked.
Cancellation by you
| When you cancel | What happens |
|---|---|
| More than 30 days before the event | Booking deposit is forfeited; no further charges. |
| 15–30 days before the event | Deposit forfeited, plus 25% of the remaining package value. |
| Less than 15 days before the event | Deposit forfeited, plus 50% of the remaining package value, as the date could not be re-booked. |
Any travel or accommodation already booked and paid for on your behalf (for outstation assignments) is non-refundable regardless of cancellation timing.
Rescheduling
We understand dates shift. If you let us know at least 15 days before the original date and we're available on the new one, we'll move your booking at no extra charge. Requests inside 15 days are accommodated subject to our availability and may carry a rescheduling fee.
Cancellation by us
If we're unable to fulfil a confirmed booking for reasons on our side, you'll receive a full refund of all amounts paid, including the deposit.
Shop & product orders
Orders placed through our shop are confirmed directly with you over WhatsApp before dispatch. Since orders are made-to-order or hand-picked per enquiry, cancellations are only possible before the order is confirmed and dispatched. Damaged or incorrect items received are eligible for replacement — message us with photos within 48 hours of delivery.
Academy course fees
Course fee refund eligibility depends on how far into the batch you are and is confirmed in writing at the time of enrollment.
How refunds are paid
Approved refunds are returned to the original payment method (UPI/bank transfer) within 7–10 business days.
Contact
To cancel, reschedule, or ask about a refund: hello@ashiartistry.com · +91 82995 07120.